Experience Audits
Every business has blind spots. Our audits help you see your business through your customers’ eyes and identify opportunities to improve guest satisfaction, loyalty, and business performance. Drawing on experience across retail, hospitality, operations, and customer experience, we help businesses identify the details that shape how customers feel, engage, and return.
Half-Day
Experience Audit
Starting at $800
Designed for businesses that want to better understand how customers experience their brand.
This audit includes a visit to your business (typically 2–3 hours on site), observation of the customer experience, and a written findings report outlining opportunities for improvement.
Includes:
On-site observation
Customer experience review
Written findings report
3–5 prioritized recommendations
Full-Day
Customer Journey Mapping Audit
Starting at $1500
This audit takes a deeper look at your customer journey, documenting key touch points, transitions, and decision points throughout the experience.
The result is a visual map of the customer journey, highlighting the moments that matter most and identifying opportunities to improve guest satisfaction, loyalty, and revenue.
Includes everything in the Experience Audit, plus:
Customer journey mapping of your space (<3500 sq. ft.)
CX audit of your website’s key touch points and pages
Prioritized experience and branding recommendations
Not sure where to start?
Every engagement is customized to the business. If you’re unsure which audit is the best fit, let’s start with a conversation.
